supar baje Privacy Policy

Introduction and Scope

supar baje is an online gaming and betting platform operated for Bangladeshi users. This Privacy Policy ("Policy") sets out our commitment and responsibility regarding the protection of your personal information. When you use supar baje's website, app or any of our services, this Policy applies between you and us.

This Policy applies only to information collected through the supar baje platform. It does not apply to third-party websites or services. To understand the general terms of using our services, please read the Terms and Conditions page, which covers user rights and responsibilities in detail.

You must be at least 21 years of age and use the platform in compliance with applicable laws in Bangladesh. By registering or opening an account, you accept the terms of this Privacy Policy.

What Types of Information Are Collected

supar baje collects user information in several ways. The types of information collected are listed below:

2.1 Information You Provide Directly

Information you provide yourself during registration or account management:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment information for deposits and withdrawals (bKash, Nagad, Rocket, Upay or bank account)
• Information provided when contacting customer support

2.2 Automatically Collected Information

Information automatically recorded while using the platform:

• IP address and device type
• Browser type and version
• Website access time and session details
• Page visits and click data (log data)
• Information collected through cookies and similar tracking technologies

2.3 Transaction-Related Information

Details of every deposit, withdrawal, bet and gaming activity are stored securely in our system. This information is used for account management and fraud prevention.

Purpose of Using Information

supar baje uses your information only for specific and lawful purposes. No information is used unnecessarily or without authorisation.

3.1 Account Management and Service Delivery

• Creating, verifying and managing your account
• Processing deposits and withdrawals
• Providing bonuses, cashback and VIP benefits
• Assisting with customer support

3.2 Safety and Security

• Preventing unauthorised access to accounts
• Detecting and preventing fraudulent and deceptive activity
• Complying with Anti-Money Laundering (AML) guidelines
• Managing OTP and other security verification methods

3.3 Platform Improvement

User behaviour and preferences are analysed to improve supar baje's service quality. This analysis is generally conducted in aggregated and anonymised form so that no individual can be identified.

3.4 Communication and Notifications

• Sending important account-related notifications
• Confirming transactions
• Sending promotional information with your consent

Data Protection and Security

supar baje treats the protection of your personal information as its top priority. The platform uses SSL encryption technology, which secures all data transfers between the user's browser and our servers.

4.1 Technical Security Measures

• Securing data transfers with 256-bit SSL encryption
• Using password hashing and salting methods
• Conducting regular security audits
• Firewall and intrusion detection systems
• Access control — only authorised staff can view information

4.2 Payment Information Security

Payment information provided during transactions via bKash, Nagad, Rocket, Upay or bank transfer is stored following the highest security standards. Full card or account numbers are never stored in plain form.

However, no data transfer over the internet is 100% secure. supar baje makes every effort, but a complete guarantee of security cannot be given.

Information Sharing and Third Parties

supar baje does not sell your personal information or transfer it to third parties for advertising purposes. Information is shared only in the specific circumstances listed below:

5.1 Service Provider Partners

Necessary information may be shared with selected third parties for payment processing, technical support or customer service. These partners operate under strict confidentiality agreements and may not use this information for any other purpose.

5.2 Legal Obligations

supar baje may be required to disclose information under applicable laws of Bangladesh, court orders or directions from government authorities. In such situations, no information beyond what is legally required will be provided.

5.3 Fraud Prevention

Information may be shared with relevant authorities where necessary to prevent fraudulent activity or money laundering. This is essential to protect the interests of all users.

5.4 Game Providers

Limited technical information may be shared with game studios including Pragmatic Play, PG Soft, Evolution, JILI and Spribe — solely to run gaming services smoothly.

Cookies and Tracking Technology

supar baje uses cookies to improve the user experience on the website and to ensure the platform functions correctly.

6.1 Types of Cookies

• Essential cookies: Strictly necessary for login sessions and security; these cannot be disabled.
• Functional cookies: Used to remember your language and other preferences.
• Analytics cookies: Help review site usage patterns to improve service quality.

6.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some core platform features to not work properly.

Data Retention Period

Your information is retained for as long as your account is active and as needed to provide services. Even after an account is closed, information may be kept for a defined period due to legal obligations, fraud investigations or dispute resolution.

Transaction records are generally kept for five to seven years, as this information remains relevant for financial audits and legal requirements. Once the defined period has passed, information is securely deleted or anonymised.

User Rights

supar baje believes every user should have control over their own information. Your key rights are listed below:

8.1 Right to Access Information

If you want to know what information we hold about you, contact customer support via live chat or email. supar baje provides support 24/7 in Bengali and English.

8.2 Right to Correct Information

If your account contains incorrect information, you can request a correction. Most information can also be updated by you directly from account settings.

8.3 Right to Withdraw from Marketing Communications

If you want to stop receiving promotional messages, you can withdraw your consent at any time. However, essential notifications related to account management and transactions cannot be stopped.

8.4 Account Closure Request

You can request to close your account at any time. For more information on responsible gaming and self-exclusion, please read our Responsible Gaming page, which describes all the tools available to protect your wellbeing.

Protection of Minors

supar baje strictly prohibits anyone under the age of 21 from using the platform. Age is verified at registration and, where necessary, identity is confirmed through a national ID card.

If we become aware that a minor has opened an account, that account will be closed immediately and the associated information will be securely deleted.

Policy Changes and Updates

supar baje may change this Privacy Policy at any time. If significant changes are made, a notification will be sent to the mobile number or email registered to your account. The updated policy will be published on this page and the effective date will be noted at the top.

Continuing to use the platform after a policy change will be taken as your acceptance of the revised policy. We therefore recommend checking this page regularly. For answers to common questions, visit our FAQ page where frequently asked questions are answered.

Contact and Complaints

If you have any questions, comments or complaints about this Privacy Policy, please contact supar baje's customer support directly:

• Live Chat: Available 24/7 (Bengali and English)
• Email: [email protected]

We are committed to resolving all privacy-related requests within a reasonable time. To learn more about supar baje, visit our About Us page.